Shipping & Refund Policy


SHIPPING

Processing takes up to 7-14 business days not including the day you ordered sometimes sooner. This process can take up to about 2 weeks. All hair is preordered! Once your order is ready to ship, you will receive a tracking email. After receiving the tracking email, tracking activity will become available after 24-48 hours.

Once shipped, international orders can take up to 10 business days for delivery. For specific international delivery times, please refer to USPS website. For more information on international shipping, please see below. During huge sales it can take up to 10 business days (International orders 14 business days)depending on the volume of sales. Only The Baddest ships worldwide 5 days a week (Monday-Friday). Shipping is suspended on holidays and cannot be calculated as a business day. Orders placed Friday-Sunday will not beginning processing until Monday. 

Shipping Delays
All orders are subject to order verification and security checks.
Orders must be verified before shipping. Orders where the billing address differs from the shipping address may be subjected to security checks in which can delay your order. When using Pay pal we suggest customers ship to address that is confirmed on pay pal site. We suggest customers use same billing address as ship address to prevent shipping delays due to mandatory verification checks. We suggest checking out using Paypal if the billing address differs from the shipping address to prevent order delay. Only The Baddest is not liable for shipping delays due to increment weather, holidays, natural disasters, or carrier delays, order verification or incorrect shipping addresses . Your order will be shipped to the address as entered on our website.

Providing an incomplete and/or incorrect shipping address is one of the leading causes of shipping delays. Upon ordering, please ensure all delivery information is complete and accurate to ensure successful delivery. If an order is returned due to insufficient or incorrect address, you will be responsible for reshipment.
*We ship using USPS and in certain cases Fedex.

International Orders
Prices quoted on www.OnlyTheBaddest.com includes products purchased as well as shipping. Pricing does not include duties, taxes, or customs fees. International orders may be subjected to custom and duty charges . Please understand we cannot do anything about this. This is pertaining to your country rules.

Please note that international customers are responsible for any fees such as import duties, customs, and local taxes that may be required for delivery to your country. Duties, taxes, and customs fees vary by country so we recommend contacting your country’s customs department for estimated rates.

International shipping is 6-10 business days via USPS. However, shipping delays may occur due Customs Clearance. Only The Baddest is not responsible for shipping delays due to Customs Clearance.

After placing your order you will receive a tracking number once package is shipped. You can use this number to track the progress of your order. Please allow 24-48 hours after receiving your tracking number to track your order.

For questions on policy email us at info@onlythebaddest.com

RETURN POLICY
Due to the nature of our product, and federal health regulations, all of our hair extensions are final sale. We do not offer refunds on any hair extension, hair unit, lashes, or makeup purchases. If you believe that you have received defective merchandise, please contact us immediately. We will NOT allow an exchange if the item has ANY signs of being worn. Hair cannot be brushed, washed, fingered through, combed, cut, or taken out of the bundle. Our hair undergoes a strict quality control process to ensure that our customers receive only the best hair. If you have any questions comments or concerns, contact Only The Baddest customer service directly at info@onlythebaddest.com

We will accept returns on clothes in exchange for store credit only. All exchange credit will be of final purchase price on your original receipt within 7 days of purchase. Shipping fee is nonrefundable.

All purchases are final. For exchanges on clothes, it must be returned in its original new, unused, unwashed, unaltered and all tags must be attached, packaged, and in new condition for exchange credit. We will need you to send your original receipt back. We will not exchange without original receipt. You will receive an invoice via email and also a receipt located in the purchase package. We will need the receipt inside the packaging before we issue a exchange credit. 

We will only exchange 1 time. Please contact us at info@onlythebaddest.com and we will forward you exchange instructions. During sales we do not offer exchanges. All sales are final. 

We recommend that you send your package via US Postal Insured Priority Mail as we are not responsible for lost packages. We recommend using a tracking method when shipping back hair. 

Exchange credit will be processed between 2-5 days. If you know what you will like to exchange for we recommend that you advise us before returning clothes merchandise. We will process your exchange and new order all at once.
When ordering please ensure correct address. Only The Baddest will apply a $10.00 undeliverable order and corrections to shipping addressed caused by customer error.

CANCELLATION POLICY
Because we strive on processing and shipping items out as soon as possible, orders cannot be altered once payment is complete.

CANCELLATION BY Only The Baddest
Only The Baddest reserve the right to cancel your order and / or refuse to accept subsequent orders in certain situations.

1. If information given by customer is deemed fraudulent
If you have any questions on how to exchange hair please forward your questions to:
info@onlythebaddest.com

INTERNATIONAL ORDERS
All customers are responsible for their own shipping, duty fees and custom charges. Only The Baddest will not pay those fees. The amount on the fees depends on the country rules and regulations in which this is outside of Only The Baddest prices.
Shipping and delivery can take up to 10 business days to receive.